Shipping policy

Delivery

Nordic Mylk aims to dispatch orders within 48 hours of purchase.

Upon delivery, if there is no available space at the specified delivery location, the package will be redirected to the nearest collection point, and you will be notified accordingly.

Shipments and deliveries are normally made on weekdays only. Orders are typically delivered within approximately seven business days from the order date; however, delivery times may be extended during peak periods.

If you experience any issues with your delivery, please contact our customer service team.

Returns

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the return of the package yourself, and you are liable if any damage occurs during transport. This means that you bear the risk of the goods from the time of delivery until we have received them back.

When you return, you are responsible for ensuring that the item is properly packaged. To facilitate processing time, you are welcome to include a copy of the order confirmation in the package.

If you wish to return the item to us, we can help with a label and we will then credit the shipping cost with your refund of the purchase amount.

Return address will be provided by email.

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.